Refund Policy

1. About This Policy

This policy explains how refunds work for The Ultimate Grok Bundle, sold by Soltan Enterprises Limited, trading as Rewyse (“we”, “us”). It applies to every purchase of The Ultimate Grok Bundle and its checkout add-on. If you have a question before you buy, email us at support@rewyse.ai.

2. Our 14-Day Money-Back Guarantee

The Ultimate Grok Bundle comes with a 14-day money-back guarantee from the date of purchase. If it is not right for you, for any reason, email us within 14 days and we will refund the amount you paid, minus the payment processor’s fee (see Section 4). No questions asked. There is no call to book, no form to fill in and no condition to meet.

3. How to Request a Refund

1. Email support@rewyse.ai within 14 days of your purchase date.
2. Use the subject line “The Ultimate Grok Bundle Refund Request”.
3. Include the email address you used at checkout, and your order number if you have it.

Telling us why is optional. It helps us improve the product, but your refund does not depend on it.

4. What a Refund Covers

Payment processor fees are not refundable. When you pay, our payment processor (Whop) charges a fee on the transaction that is not returned to us when a refund is made. We therefore refund the amount you paid minus that fee. The refund confirmation email shows the exact amount refunded.

All prices are in US dollars. We do not sell subscriptions, so there is nothing of ours to cancel. Your Grok plan is a separate purchase from xAI and is governed by xAI’s own terms. Grok Bot and its features are controlled by xAI and can change at any time.

The Ultimate Grok Bundle is an independent product. It is not affiliated with, made, sponsored or endorsed by xAI or SpaceXAI.

5. Fair Use

The guarantee is for genuine customers. We may decline a refund, and will tell you why in writing, if we have reasonable grounds to believe the request is fraudulent or made in bad faith. For example:

• a pattern of buying and refunding this product repeatedly;
• evidence that the share links or bundle contents were shared, redistributed or resold before the refund request;
• a payment made with a card or account you were not authorised to use.

Accounts closed for sharing are not eligible for a refund.

6. After the 14 Days

After 14 days, the money-back guarantee ends. You may still be entitled to a refund in these cases:

• Technical issues: you cannot access the product because of a verifiable problem on our side that we cannot fix within a reasonable time.
• Material misrepresentation: the product is materially different from its description on the sales page.
• Duplicate purchase: you were accidentally charged more than once for the same item.
• Legal requirement: consumer protection law where you live requires a refund.

Email us at support@rewyse.ai as soon as you notice the issue, with supporting details such as screenshots or error messages. We will review your request and reply within 5 business days. A change of mind after the 14 days is not, on its own, grounds for a refund.

7. Notice for EU, EEA, UK and Swiss Consumers

If you live in the European Economic Area, the United Kingdom or Switzerland, you have the right to withdraw from a purchase of digital content within 14 days of purchase under the Consumer Rights Directive (2011/83/EU) and equivalent local law. That right ends once delivery begins if you gave your explicit prior consent to immediate delivery and acknowledged that you would lose the right of withdrawal.

If you did not give that consent and want to withdraw within 14 days, email support@rewyse.ai. We will handle your request in line with applicable law.

In practice, our 14-day money-back guarantee gives every customer, wherever they live, a refund within 14 days of purchase, minus the payment processor’s fee. Where your local consumer rights give you more protection than this policy, your local rights prevail.

8. How Refunds Are Processed

• Method: refunds go back to the original payment method, through Whop. We cannot send refunds to a different card, bank account or third-party account.
• Currency: refunds are made in the currency of the original transaction. We are not responsible for differences caused by your bank’s exchange rates.
• Timing: we aim to process refunds within 5 to 7 business days of your request. Your bank or card issuer may take a further 5 to 10 business days to show it.
• Confirmation: you will receive an email once your refund has been processed, showing the amount refunded.
• Your licence ends: once a refund is issued, your licence to the Product ends, as set out in our Terms and Conditions. Please remove the employees and bonuses from your Grok account. We may also close your access to the members area.

9. Digital Delivery

The Ultimate Grok Bundle is delivered digitally and instantly. After purchase you receive a welcome email and access to a members area that you sign in to with a link or code we email you (or automatically on the thank-you page right after you buy), where your AI employees are provided as Grok Bot share links. By purchasing, you acknowledge that this is a digital product delivered electronically, and that it cannot be physically returned once delivered.

10. Chargebacks and Disputes

Please contact us at support@rewyse.ai before opening a chargeback or payment dispute. Within the 14 days, a refund from us is faster than any dispute. Opening a dispute without contacting us first may lead to:

• delays, as the dispute process can take 30 to 90 days;
• suspension of your access to the members area while the dispute is open;
• additional fees charged by the payment processor, which may be passed on to you if the dispute is resolved in our favour.

If you have contacted us and are not satisfied with our answer, you are free to pursue your rights through your payment provider, your local consumer protection authority or any other legal route available to you.

11. Legal Notice

This Refund Policy is governed by the laws of Hong Kong SAR, China. Where it conflicts with mandatory consumer protection law in your country, the mandatory provisions of your local law prevail. This Refund Policy forms part of our Terms and Conditions. See also our Privacy Policy and Earnings and Results Disclaimer.